Privacy Policy

Controller

The controller responsible for the processing of personal data on this website is:

Premium Holidays Casilla de Costa S.L.
Calle la Morada, 2
38650 Los Cristianos Santa Cruz de Tenerife

NIF: B76728393
Email: office@fuerte-dreams.holiday
Telephone: +34 699 14 02 10

General Information on Data Processing

The protection of your personal data is important to us. We process your personal data exclusively in accordance with the applicable legal provisions.

Personal data means any information that can be used to identify you personally. This includes, for example, your name, email address, telephone number, or IP address.

Collection and Storage of Personal Data When Visiting the Website

When you access this website, information is automatically collected by the hosting provider or server. This information is temporarily stored in so-called server log files.

The following data may be collected in particular:

• IP address of the accessing device
• Date and time of access
• Name and URL of the requested file
• Website from which access originated
• Browser used and, where applicable, the operating system of your device
• Name of your Internet service provider

The processing of this data is carried out to ensure the functionality, stability and security of the website.

Legal Bases for Processing

Where we process your personal data based on your consent, such processing is carried out on the basis of your consent.

Where processing is necessary for the implementation of pre-contractual measures or for the performance of a contract, processing is carried out on that basis.

Where processing is necessary to comply with legal obligations, processing is carried out on that basis.

Where processing is necessary for the purposes of legitimate interests, processing is carried out on the basis of our legitimate interest in the secure and efficient provision of our website and services.

Contacting Us

If you contact us by email, contact form or telephone, the data you provide will be processed for the purpose of handling your inquiry and any follow-up questions.

This includes in particular:

• Name
• Email address
• Telephone number
• Content of your message

The processing is carried out solely for the purpose of handling your inquiry and, where applicable, initiating or performing a contract. Booking Inquiries If you submit a booking inquiry through the website, we process the data you provide in order to handle your inquiry and to carry out pre-contractual measures. The following data may be processed in particular:

• First and last name
• Email address
• Telephone number
• Travel period
• Number of guests
• Any additional information that you voluntarily provide

The processing of this data is carried out solely for the purpose of handling your booking inquiry and, where applicable, for the subsequent performance of a contract.

Cookies

Our website uses cookies. Cookies are small text files stored on your device that contain certain information.

Some cookies are technically necessary for the proper functioning of the website.

Other cookies may be used to provide content in a more user-friendly manner, generate usage statistics or integrate external services.

Where technically non-essential cookies or comparable technologies are used, this will only take place with your explicit consent.

You may withdraw your consent at any time with effect for the future or adjust your cookie settings accordingly.

Hosting

This website is hosted by an external service provider.

The personal data collected in connection with the use of this website is processed on the servers of the hosting provider.

Where required by law, a data processing agreement has been concluded with the hosting provider.

Hosting Provider:
Smoobu GmbH
Pappelallee 78/79
10437 Berlin
Germany

Recipients of Data

Your personal data will only be disclosed to third parties if:

• this is necessary for the performance of a contract,
• we are legally obliged to do so,
• you have expressly consented, or
• the disclosure is permitted on another legal basis.

Data Retention

We store personal data only for as long as necessary for the respective processing purposes or as required by statutory retention obligations.

As soon as the relevant purpose no longer applies and no legal retention obligations exist, the respective data will be deleted.

Your Rights

Under the applicable legal provisions, you have the following rights:

• Right of access to the personal data we process
• Right to rectification of inaccurate data
• Right to erasure of your data
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw any consent previously granted with effect for the future
• Right to lodge a complaint with a competent data protection supervisory authority

SSL/TLS Encryption

For security reasons and to protect the transmission of confidential content, this website uses SSL/TLS encryption.

External Content and Services

Where external content or services are integrated into this website, such as maps, booking tools, payment services, fonts, videos or analytics tools, personal data may be processed by the respective third-party provider.

If such services are used, they should be separately identified in this Privacy Policy.

Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy to ensure that it always complies with current legal requirements or to reflect changes to our services on the website.

The version of this Privacy Policy in force at the time of your visit shall apply.